Warranty

 We offer : 

5-YEAR WARRANTY For Moissanite Jewelry

1-YEAR WARRANTY For Simulated Diamond Jewelry

We take pride in the quality of every piece of our jewelry, that's why we offer a 1-Year Warranty for all our simulated diamond jewelry and 5-Year Warranty for our moissanite jewelry from the date of purchase. This warranty covers manufacturing defects and ensures your satisfaction with your purchase. If you encounter any issues with your jewelry during this period, please don't hesitate to contact us, and we will be happy to assist you.

**Warranty Terms and Conditions**

- The warranty is valid from the date of purchase and is non-transferable.
- The warranty covers manufacturing defects only and does not include damage resulting from accidents, improper care, or wear and tear.
- In the event of a warranty claim, we reserve the right to repair, replace, or refund the product at our discretion.
- To initiate a warranty claim, please contact our customer support team at support@firstberry.com with your order details and a description of the issue.
- Customers are responsible for shipping the item back to us for warranty evaluation. Please ensure that the item is securely packaged.
- We will assess the item and respond to your warranty claim within a reasonable timeframe.
- Any unauthorized repairs or alterations made by third parties will void the warranty.
- Our warranty does not cover loss or theft of jewelry.

By offering these warranties, we aim to provide you with confidence in the quality of our products and ensure your satisfaction with your jewelry purchase.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at support@firstberry.com